Shipping policy
Shipping Policy
Last updated: October 8, 2026
Where we ship
We currently ship to the United States and Canada. Orders from other countries cannot be placed at this time.
Processing time
Orders placed Monday to Friday ship within 24 hours (1 business day). Orders placed on weekends or U.S. public holidays are processed on the next business day.
Delivery time
- United States: 5 to 8 business days after dispatch.
- Canada: 5 to 10 business days after dispatch. Duties and taxes, where applicable, are the responsibility of the recipient.
Delivery times are estimates and can be affected by carrier delays, weather or holidays.
Shipping costs
Shipping is free on every order, including the Starter (1 pad), the Rotation Pack (2 pads) and the Family Pack (5 pads).
Tracking
You receive a tracking number by email as soon as the order ships. If tracking has not updated for 7 business days, contact us and we will investigate with the carrier.
Lost or damaged packages
If a package is lost in transit or arrives damaged, email contact@milopad.com with your order number. We will send a replacement or issue a refund.
Address changes
We can change the delivery address until the order is handed to the carrier. After that, changes depend on the carrier and may not be possible.