Refund policy
90-Day Money-Back Guarantee
Last updated: September 18, 2026
Milo Pad is sold by DSJ CONNECT LLC, 9669 Avellino Ave, Orlando, FL 32819, USA ("we", "us"). We want you to test the Milo Pad properly, so our guarantee covers real use.
What is covered
- You may return any Milo Pad order within 90 days of delivery for a full refund of the product price.
- The guarantee applies even if the pad has been used and washed. You do not need the original packaging.
- If your dog does not take to the pad, or you are unhappy for any reason, you are covered.
How to request a refund
- Email contact@milopad.com with your order number and the reason for the return (a short sentence is enough, no questionnaire).
- We reply within 1 business day with the return address and a return authorization.
- Send the pad(s) back. Once the package is scanned by the carrier, we issue the refund to your original payment method within 5 to 10 business days.
What is not refundable
- Original shipping charges, where they were charged, are non-refundable.
- Return shipping is paid by the customer unless the product arrived damaged or we shipped the wrong item, in which case we cover it.
- Requests made more than 90 days after delivery.
Damaged or wrong items
If your order arrives damaged, defective or incomplete, email us within 14 days of delivery with a photo and we will send a replacement or refund at no cost to you.
Cancellations
Orders can be cancelled free of charge until they are handed to the carrier. Email us as soon as possible with your order number.
Questions: contact@milopad.com